And then this morning, I got a gift . A simple book. City of Djinns. With a small note in gilt ink that said- Welcome to your new city and your new life.
What was it about this that made me feel so special?
a) The person realised that the change to a new city and life has not been easy for me. And through the gift, expressed a small welcome to this change.
b) I am a bookworm and there can't be a more apt gift than a book
c) This book is very relevant to Delhi life and its nuances
f) Most importantly, the person took the trouble to get a nice pen and spent 2 minutes scrolling down a sweet note.
This is the art of "personalization". Suddenly the "massification" of gifting I was talking about pales against a touch of "personalization". Personalization is not about money. The only thing we need to invest is some thought. Thought into what the person likes, what will make him or her feel good, how we can add a small touch to make something off the shelf personal.
I think of all the "freebies" we conjure up with our clients on our brands. Sometimes the decision actually boils down to what the most cost effective vendor can turn around in the timelines. Then we create an ad or a jingle to talk about the special offer.
How often do we, myself included, spend sometime thinking what would be relevant when we give a gift or a "freebie"? How can we make it a little special? How can the brand get an emotional hug of thank you from the delighted consumer? Food for Thought this festive season.
And yes. All it takes is some thinking. And a little more work. To turn a "freebie" into a "present".
SPECIAL GIFT - A TOUCH OF "PERSONALIZATION"
ReplyDeleteDabuli got so many gifts on her birthday, but her curiosity lasted till she opens up the wrapper and I was explaining her importance of gift. On Diwali day, she got the gift from her Pehi. She was down with fever. But her pale face becomes delighted moment she got that gift. Almost three days she was holding that gift and lying on the bed. What was special about that gift? That was the warmth of that gift which has given her comfort. May be she felt the love through that gift which was needed by her. GIFT is not the only material thing but it is much more than that, it is full of feelings. And that was what small kid like dabuli could feel it and that’s why it was so dear to her.
In this busy life where everybody fighting for time. It is you who thought about Dabuli, took initiative and take efforts to make her feel better with your affection. Thank you for such special gift.
thank you very much archana
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